Jay Gokhale

• Rebuilt the marketing engine from scratch with fine-grained segmentation, 2x-ing engagement rates and enabling fully self-serve campaign creation.
• Unblocked Owner's enterprise accounts for SEO onboarding, driving ~$2.5M/year in estimated incremental GMV.
• Inherited broken email delivery (<50%) and fixed it to >99% in under a week before the next major campaign. Zero send failures since.

• Built entire stack from ground up: frontend, backend, AI classifier, and infrastructure.
• Created system ingesting customer data from Github, Jira, Asana, and Box to automate R&D software cost capitalization.

• Introduced Stripe Organizations, heavily relied upon by large Stripe customers and many internal teams.
• Built and launched Organization search in the Stripe dashboard.
• Reduced re-onboarding friction by 95% by enabling reuse of previously entered information, affecting 10% of all onboards.
• Increased reliability of Stripe's payment flows (10k qps) by introducing eventual consistent reads of stable information.

• Scaled Index's email service to handle sending 45K emails per minute.
• Launched a data portal enabling arbitrary queries of customer payment data.
• Created a multi-thread scheduler for periodic and one-off batch jobs handling 100s of jobs.
• Built client-facing marketing tools including a new A/B testing framework and an improved recommendation engine.